ServiceNow Functional Consultant

Role Summary

The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes.

Experience

• Minimum 5+ years ServiceNow functional consulting experience
• Experience working in regulated European sectors
• Strong background in ITSM, ITIL, process transformation, and business analysis

Key Responsibilities

• Conduct workshops and requirements gathering sessions
• Define business processes and solution requirements
• Produce user stories, process maps, acceptance criteria, and functional specifications
• Support backlog refinement and prioritization
• Facilitate UAT planning and execution
• Ensure process designs align with regulatory and compliance requirements
• Support change management and stakeholder communications

Required Skills

• Business Analysis
• Process Design
• ITIL / ITSM
• User Story Development
• UAT Management
• Process Documentation

Preferred Certifications

• ServiceNow CIS (ITSM/CSM)
• ITIL v4
• CBAP or Agile BA Certification