Salesforce Application Support Specialist (Interim)

A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live.

This is an interim role, with the initial assignment expected to last circa 3 months.

This role is predominantly remote working, with ad-hoc travel to Cambridge required.

Key Responsibilities

• Act as the primary internal Salesforce specialist and subject matter expert.
• Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.
• Work closely with implementation partners to review, validate and improve delivered solutions.
• Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.
• Support data mapping, migration and data quality activities.
• Assist with integrations between Salesforce and other business systems.
• Support SmartFlows document generation, templates, offer packs and automated communications.
• Build and maintain workflows, business rules, conditional logic and process automation.
• Investigate and resolve system issues, defects and user queries.
• Support QA, UAT and release validation activities.
• Create and maintain documentation, process maps and support procedures.
• Act as the owner of the Salesforce platform during the implementation and go-live period

Experience Required

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
• Experience supporting Salesforce implementations, migrations or major enhancement projects.
• Experience with data migration, data mapping and data quality activities.
• Experience supporting integrations with third-party systems.
• Knowledge of Salesforce Flow and business process automation.
• Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.
• Experience working with implementation partners, suppliers and business stakeholders.

Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.