Regional IT Support Analyst (APAC)

Department: Technology

Location: London

Description

As an Regional IT Support Analyst, you will play a key role in delivering high-quality IT support services across our APAC region. Working closely with regional and global technology teams, you will ensure colleagues receive responsive, reliable and effective technical support while helping to maintain the stability, security and performance of our IT environment. Through a combination of hands-on support, stakeholder engagement and continuous improvement, you will contribute to an exceptional user experience across multiple offices.

This role is ideal if you want to:

• Provide hands-on technical support across a diverse technology environment, resolving incidents and service requests that directly impact users.
• Build trusted relationships with colleagues, office leadership and global technology teams across multiple APAC locations.
• Play an important role in maintaining reliable workplace technology, including endpoint devices, collaboration tools and audio-visual systems.
• Support regional technology initiatives, office changes and infrastructure activities that enable business success.
• Contribute to the continuous improvement of IT service delivery, operational processes and the overall employee technology experience.

What you will bring to the team:

• Experience delivering 1st, 2nd and 3rd line IT support within a busy enterprise environment, including both desk-side and remote support.
• Strong knowledge of end-user technologies, including Windows and macOS devices, Microsoft 365, mobile platforms and IT service management processes.
• Proven ability to manage and prioritise multiple incidents, requests and operational activities while maintaining high levels of customer service.
• Excellent stakeholder management skills with the ability to communicate effectively across users, leadership teams, suppliers and technical specialists.
• Strong troubleshooting and problem-solving capabilities, with the confidence to identify root causes and drive issues through to resolution.
• Effective communication and documentation skills, with the ability to provide clear updates, maintain accurate records and share technical knowledge.
• A proactive and customer-focused mindset, with a commitment to continuous improvement, service excellence and delivering positive technology experiences.

What we offer:

We offer a benefits package designed to help you thrive professionally and personally. This includes private medical insurance, life assurance and access to employee assistance programmes, providing mental health and wellbeing support, alongside local benefits tailored to each region. To support you in building a meaningful career, the practice offers opportunities for continuous learning, and knowledge sharing and insights from experienced colleagues.

If our designs spark your curiosity and you would like to contribute to solving complex challenges with local and global impact, we invite you to join our team. You’ll be challenged and inspired, collaborating on extraordinary projects in an environment designed to cultivate excellence.

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