IT Support/IT service Desk (1st Line)

Title: 1st line IT Support Technician (Part time role)

Mon, Tues and Weds - 8am-4pm or 4pm-midnight shifts - shifts are consistent for the week and won't differ each day, Shifts are known a month in advance as rota is created for the month

Occasional ad hoc support on Thurs and Fridays, or Weekends (at x1.5)

Location: Onsite, 3 days - Chiswick Business Park(closest tube station is Gunnersbury on the District Line)

(Free Parking is provided)

Contract rate: £27.82/hr or 223/day Inside IR35

Potential to increase to 5-day work week

IT Support Technician

• First line/1st line IT client services and support
• Provide troubleshooting to system outages
• Respond swiftly and effectively to IT support requests
• Raise Tickets to appropriate teams when issues cannot be resolved locally
• Issue equipment to users as needed
• Manage IT consumable stocks
• Provide basic troubleshooting on production systems
• Support onboarding and offboarding of staff/team
• Support general technical support requests - escalating using appropriate pathways

Must have

• Windows/Mac support experience
• Office 365
• Laptop, Mobile Phone, Desktop Support
• Personable, good communication and customer service skills

Nice to Have

• Broadcast or Media background or experience

is acting as an Employment Business in relation to this vacancy.