Infrastructure Engineer

Role: Infrastructure Engineer

Location: Hybrid - 3 days per week onsite in London, Glasgow, Bristol, York or Manchester

Duration: 6months +

Role Type: Hybrid - 3 days onsite

Role Overview:

We are looking for an experienced Infrastructure Engineer specializing in End User Computing (EUC), particularly macOS and JAMF Pro, to support a major UK Government digital transformation Programme.

The successful candidate will design, manage, maintain and enhance end-user device infrastructure across a large and complex organization.

The primary focus is macOS engineering and JAMF Pro device management, with additional responsibility for supporting Windows and mobile device environments.

This is a hands-on technical engineering position, working alongside Technical Architects, Principal Engineers and multidisciplinary infrastructure teams.

Essential Skills:

• macOS: Extensive hands-on experience administering, configuring, managing and supporting enterprise macOS environments.
• JAMF Pro: Strong practical experience managing Apple devices through JAMF Pro, including deployment, configuration, policies and device life cycle management.
• Windows Infrastructure: Experience with Windows client environments, Active Directory, SCCM/MECM and Group Policy.
• Mobile Device Management (MDM): Experience supporting mobile estates using solutions such as Workspace ONE/AirWatch.
• EUC Infrastructure: Experience designing, maintaining and improving end-user device platforms for large user populations.
• Troubleshooting: Advanced technical problem-solving, incident escalation and root cause analysis.
• Security: Understanding of endpoint security, secure device configuration and infrastructure security requirements.
• Change Management: Experience implementing controlled infrastructure changes and producing technical documentation.
• Monitoring: Experience implementing proactive monitoring, alerting and preventative maintenance.

Key Responsibilities

• Design, deliver and maintain macOS infrastructure and device management solutions using JAMF Pro.
• Produce technical design, build and configuration documentation.
• Act as a technical escalation point for complex EUC incidents and live service issues.
• Support Windows and mobile device infrastructure where required.
• Work with architects and engineering teams to improve device platforms, security and reliability.
• Implement infrastructure changes through formal change control processes.
• Develop monitoring and preventative maintenance capabilities.
• Share technical knowledge and support continuous service improvement.