Infrastructure Engineer (Cloud Services) - Leatherhead, Surrey (Hybrid)

Azure, Microsoft 365, Microsoft Defender (Cloud, O365, Identity & Email) Intune MDM, Exchange/SMTP/365 (Support & Administration), Zscaler, Windows 11, Windows Server, ITIL, Microsoft Entra, Certificate Management, Active Directory

My Surrey base client are looking for an experienced 3rd Line Infrastructure Engineer to assist their Cloud Services team for an initial 6 month contract. This is a hybrid role and you will be required to work from their offices based in Leatherhead, Surrey 2 days per week. There may also be occasional travel to other sites.

This role will suit an experienced Infrastructure Engineer who has exposure working in large scale enterprise environments (5000+ users) that heavily utilise cloud services. Our ideal candidate will have strong experience in build, deploy and support of Microsoft 365 services (Exchange, Office, Azure, Intune & Defender). Your time will be split 70:30 in favour of project work.

Although a little unorthodox, we really want someone who is able to think outside of the box, and not someone who accepts status quo, when resolving/troubleshooting. This does not have to relate to large scale server issues and can be a much smaller issue where you have taking the time to delve deeper into a problem to create a better result.

Key skills/experience required:

• Microsoft Entra/Active Directory
• Certificate Management
• Azure
• Microsoft 365
• Microsoft Defender (Cloud, O365, Identity & Email)
• Intune
• Exchange/SMTP/365 messaging support & administration
• Zscaler
• Windows 11
• Windows Server

Main duties for this role include:

• Investigate and resolve 3rd line support issues, working closely with suppliers when required.
• Maintain and support the IT Infrastructure in line with agreed Service Level Agreements (SLAs).
• Support change delivery utilising an ITIL service management framework
• Have demonstratable experience in larger scale environments (5000+ users).
• Knowledge of IT Security and compliance policies and procedures.
• Knowledge of automation is beneficial using tools such as Copilot and PowerShell.
• Excellent written and verbal skills.
• Lead role in managing suppliers and ensuring that we get the best value and performance with them.
• Ability to listen, question and explain non-technical information so it is understood.
• Ensure that all work is delivered to a high standard with relevant documentation and communication.
• Have a desire to learn and adopt new technologies and ways of working.

Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.